Contact Us

In Person

Weekday Hours *

  • Lobby
    8 AM – 5 PM: M, T, Th, F
    9 AM – 5 PM: W
  • Drive Thru
    7:30 AM – 6 PM: M – F
  • Business Offices
    8 AM – 5 PM
* Except Holidays
Downtown Office Address

301 SE 4th Avenue
Gainesville, FL 32601

Mailing Address

P.O. Box 147051 Station A110
Gainesville, FL 32614-7051

By Phone

Customer Service and Help Desks
Service & Billing Questions
7:30 AM – 6 PM: M, T, Th, F
9 AM – 6 PM: W
GATOR NETSM Internet Service 352-334-3000
GRU.Net Internet Service 352-334-3100
GRUCom Business Internet and Data Services 352-334-2912
Emergency Service and Repairs
Power Outage/Downed Lines 352-334-2871
Natural Gas Leak 352-334-2550
Water/Wastewater Repair 352-334-2711
Streetlight Outage 352-334-3434
Other Business Numbers
Administrative Offices 352-334-3400
Communications (media inquiries only) 352-393-1986
Community Relations Office 352-393-1297
Conservation Services 352-393-1460
GRUCom Sales
(business Internet and data transport)
Natural Gas Sales 352-393-1464
Speakers Bureau/Tours 352-393-1449
Utility Theft Hotline (anonymous tips) 352-393-1911
Garbage (Refuse) Collection *
(provided by the City of Gainesville Division of Solid Waste)
* This service is listed on itemized bills as Refuse.
Electric Engineering 352-393-1500
Real Estate 352-393-1220
Call Before You Dig 811
We Want To Hear From You!

Have a question? Want to thank a GRU employee? Need further assistance? Feel free to leave any comments, compliments or concerns below and we will get back to you as soon as we can. We're here to help.

For job inquiries with GRU or General Government use the City of Gainesville's online employment application system.

Please note: GRU requests a minimum of one business day's notice to start, stop or move your utility service. Inquiries received after 3:30 p.m. may not be processed until the following business day. Thank you.

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Answers to many common Refuse Service questions can be answered by visiting Garbage Collection.

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1 E-mail addresses are public records under Florida Law and are not exempt from public records requirements. If you do not want your e-mail address to be subject to being released pursuant to a public-records request do not send electronic mail to GRU. Instead, contact this office by telephone or in writing via the United States Postal Service.