Contact Us

In Person

Weekday Hours *

  • Lobby
    8 AM – 5 PM: M, T, Th, F
    9 AM – 5 PM: W
  • Drive Thru
    7:30 AM – 6 PM: M – F
  • Business Offices
    8 AM – 5 PM
* Except Holidays

Downtown Office Address

301 SE 4th Avenue
Gainesville, FL 32601

Mailing Address

P.O. Box 147051 Station A110
Gainesville, FL 32614-7051

By Phone

Customer Service and Help Desks
Service & Billing Questions
7:30 AM – 6 PM: M, T, Th, F
9 AM – 6 PM: W
352-334-3149 (fax)

(toll free)

GATOR NETSM and GRU.Net Help Desk (residential Internet) 352-334-3000
GRUCom Help Desk
(business Internet and data transport)
Emergency Service and Repairs
Power Outage/Downed Lines 352-334-2871
Natural Gas Leak 352-334-2550
Water/Wastewater Repair 352-334-2711
Streetlight Outage 352-334-3434
Other Business Numbers
Administrative Offices 352-334-3400
Communications (media inquiries only) 352-334-2677
Community Relations Office 352-393-1005
Conservation Services 352-393-1460
GRUCom Sales
(business Internet and data transport)
Natural Gas Sales 352-393-1464
Speakers Bureau/Tours 352-393-1449
Utility Theft Hotline (anonymous tips) 352-393-1911
Garbage (Refuse) Collection *
(provided by the City of Gainesville Division of Solid Waste)
* This service is listed on itemized bills as Refuse.
Contact Us Online

Let us know what we can do to help you. If you would like to apply for a job with GRU or General Government use the City of Gainesville's online employment application system.

Please note: GRU requests a minimum of one business day's notice to start, stop or move your utility service. Inquiries received after 3:30 p.m. may not be processed until the following business day.

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1 E-mail addresses are public records under Florida Law and are not exempt from public records requirements. If you do not want your e-mail address to be subject to being released pursuant to a public-records request do not send electronic mail to GRU. Instead, contact this office by telephone or in writing via the United States Postal Service.