In Person

Weekday Hours *

  • Lobby
    8 AM – 5 PM: M, T, Th, F
    9 AM – 5 PM: W
  • Drive Thru
    7:30 AM – 6 PM: M – F
  • Business Offices
    8 AM – 5 PM
* Except Holidays
Downtown Office Address

301 SE 4th Avenue
Gainesville, FL 32601
Map

Mailing Address

P.O. Box 147051 Station A110
Gainesville, FL 32614-7051

By Phone

Customer Service and Help Desks
Service & Billing Questions
7:30 AM – 6 PM: M, T, Th, F
9 AM – 6 PM: W
352-334-3434
352-334-3149 (fax)

1-800-818-3436
(toll free)

GATOR NETSM Internet Service 352-334-3000
GRU.Net Internet Service 352-334-3100
GRUCom Business Internet and Data Services 352-334-2912
Emergency Service and Repairs
Power Outage/Downed Lines 352-334-2871
Natural Gas Leak 352-334-2550
Water/Wastewater Repair 352-334-2711
Streetlight Outage 352-334-3434
Other Business Numbers
Administrative Offices 352-334-3400
Communications (media inquiries only) 352-393-1986
Community Relations Office 352-393-1297
Conservation Services 352-393-1460
GRUCom Sales
(business Internet and data transport)
352-334-3200
Natural Gas Sales 352-393-1464
Speakers Bureau/Tours 352-393-1449
Utility Theft Hotline (anonymous tips) 352-393-1911
Garbage (Refuse) Collection *
(provided by the City of Gainesville Division of Solid Waste)
352-334-2330
* This service is listed on itemized bills as Refuse.