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In Person

Weekday Hours *

Lobby
8 AM – 5 PM: M, T, Th, F
9 AM – 5 PM: W
Drive Thru
7:30 AM – 6 PM: M – F
Business Offices
8 AM – 5 PM

* Except Holidays

Downtown Office Address

301 SE 4th Avenue
Gainesville, FL 32601
Map

Mailing Address

P.O. Box 147051 Station A110
Gainesville, FL 32614-7051

By Phone

Customer Service and Help Desks
Service & Billing Questions 7:30 AM – 6 PM: M, T, Th, F 9 AM – 6 PM: W	352-334-3434
GATOR NET^SM Internet Service	352-334-3000
GRU.Net Internet Service	352-334-3100
GRUCom Business Internet and Data Services	352-334-2912

Emergency Service and Repairs
Power Outage/Downed Lines	352-334-2871
Natural Gas Leak	352-334-2550
Water/Wastewater Repair	352-334-2711
Streetlight Outage	352-334-3434

Other Business Numbers
Administrative Offices	352-334-3400
Communications (media inquiries only)	352-393-1986
Community Relations Office	352-393-1297
Conservation Services	352-393-1460
GRUCom Sales (business Internet and data transport)	352-334-3200
Natural Gas Sales	352-393-1464
Speakers Bureau/Tours	352-393-1449
Utility Theft Hotline (anonymous tips)	352-393-1911
Garbage (Refuse) Collection * (provided by the City of Gainesville Division of Solid Waste)	352-334-2330
* This service is listed on itemized bills as Refuse.
Electric Engineering	352-393-1500
Real Estate	352-393-1220
Call Before You Dig	811

Online

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We Want To Hear From You!

Have a question? Want to thank a GRU employee? Need further assistance? Feel free to leave any comments, compliments or concerns below and we will get back to you as soon as we can. We're here to help.

For job inquiries with GRU or General Government use the City of Gainesville's online employment application system.

Please note: GRU requests a minimum of one business day's notice to start, stop or move your utility service. Inquiries received after 3:30 p.m. may not be processed until the following business day. Thank you.

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Answers to many common Refuse Service questions can be answered by visiting Garbage Collection.

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¹ E-mail addresses are public records under Florida Law and are not exempt from public records requirements. If you do not want your e-mail address to be subject to being released pursuant to a public-records request do not send electronic mail to GRU. Instead, contact this office by telephone or in writing via the United States Postal Service.

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